Return Policy Overview
Return Window:
You have 30 days from the date your order is delivered to request a return.
Item Condition:
Products must be returned unused, in the same condition you received them, and inside the original packaging, including all accessories and documentation.
Easy Returns:
Our support team is always ready to guide you through the return process.
Return Costs
1. Defective or Damaged Products
If your item arrives damaged, faulty, or incorrect, the return is free of charge.
Moviako will cover the return shipping costs.
2. Customer Remorse (Change of Mind)
If you decide you no longer want the product, ordered the wrong item, or it doesn’t fit your space, the return shipping cost will be your responsibility.
Shipping fees are non-refundable.
How to Return an Item
Step 1 — Contact Us:
Email us at support@moviako.com with your order number and the reason for your return.
If the item is defective or incorrect, include clear photos.
Step 2 — Prepare Your Package:
Place the item back in its original packaging with all accessories, manuals, and protective materials.
Step 3 — Ship Your Return:
You’ll receive instructions and the correct return address via email.
Drop your package off at your nearest shipping carrier based on the instructions we provide.
Refund Process
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Once your return arrives at our facility, we will inspect the item within a reasonable timeframe.
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After the inspection is approved, your refund will be issued to your original payment method.
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Refunds typically appear within 7 business days, depending on your bank or payment provider.
Exchanges
If you’d like to exchange your item for a different model or style, just reach out to us.
We’ll help you arrange a smooth exchange process.
Non-Returnable Items
For hygienic and safety reasons, some products cannot be returned.
These items will be clearly marked as non-returnable on their product pages.
Need More Help?
Visit our FAQ page or contact our support team anytime.
Contact Information
Store Name: Moviako
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@moviako.com
Phone: +1 205-547-3123
Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.