Privacy Policy
Last updated: March 29, 2025
This Privacy Policy explains how Moviako (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, use any of our services, place an order, or interact with us in any way (collectively, the “Services”).
Throughout this document, “you” refers to any user of our Site or Services, whether a customer, visitor, or individual whose information is processed under this policy.
Please take a moment to read this Privacy Policy carefully.
Changes to This Privacy Policy
We may revise this Privacy Policy occasionally to reflect updates in our practices, legal requirements, or operational needs.
Whenever we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the Site signifies acceptance of any revisions.
How We Collect and Use Personal Information
To provide our Services effectively, we collect personal data from various sources depending on how you interact with us.
Beyond the specific uses described below, we may use your information to:
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Communicate with you
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Improve and maintain our Services
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Comply with legal obligations
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Enforce our Terms of Service
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Protect our business, our users, and the Site
Information We Collect
1. Information You Provide Directly
This may include:
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Contact details: name, address, email, and phone number
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Order information: billing address, shipping address, order details, and payment confirmation
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Account information: login credentials, security questions, profile details
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Customer support communication: any details you share when contacting us
Some features require certain information. If you choose not to provide it, you may be unable to use those features.
2. Information Collected Automatically (Usage Data)
We may automatically gather information about how you interact with our Site using cookies, tracking pixels, and similar technologies.
This may include:
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Device and browser details
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IP address and location estimates
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Pages viewed, clicks, timestamps, and navigation patterns
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Network information and general usage behavior
3. Information from Third Parties
We may receive additional information from:
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Shopify, which powers our store
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Payment processors, who handle your secure payment details
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Marketing or analytics providers, who help us understand website activity
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Shipping carriers, who provide delivery updates
All third-party data is treated according to this Privacy Policy.
How We Use Your Information
Providing Products & Services
We use your data to fulfill orders, manage your account, process payments, send order updates, handle returns/exchanges, and provide all functions related to your shopping experience.
Marketing & Advertising
We may use your information to send promotional emails, recommend products, or display personalized advertising.
For EU/EEA customers, processing is based on legitimate interest under GDPR Art. 6(1)(f).
Security & Fraud Prevention
We may use your information to detect suspicious activity, protect your account, and ensure the security of the Site.
Customer Support & Service Improvement
We use your information to respond to messages, improve customer experience, and enhance our Services.
Cookies
We use cookies to operate and improve our website, remember preferences, and run analytics.
Most browsers accept cookies automatically, but you can modify settings to block or delete them.
Blocking cookies may limit functionality.
How We Share Personal Information
We may disclose your information to the following parties when necessary:
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Service providers: payment processors, hosting providers, analytics companies, shipping carriers
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Business and marketing partners
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Affiliates within our business group
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Third parties at your request (e.g., social logins, shipping requests)
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Authorities, when required by law
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Business successors, in case of mergers or restructuring
We never sell or share sensitive personal data without your consent.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal data from minors.
If a child has provided personal information, please contact us so we can delete it.
Security & Data Retention
Although we use commercially reasonable measures to protect your information, no system is 100% secure.
We retain your information only as long as necessary to:
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Provide services
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Maintain your account
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Comply with laws
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Resolve disputes
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Enforce agreements
Your Privacy Rights
Depending on your jurisdiction, you may have rights such as:
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Accessing the data we hold about you
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Requesting correction or deletion
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Asking for a portable copy
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Restricting certain processing activities
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Withdrawing consent for marketing
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Filing complaints with data authorities
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Appealing our decisions regarding your requests
We may ask for verification information to protect your account.
International Users
Your information may be processed or stored outside your home country by third-party partners or service providers.
Contact Information
Store Name: Moviako
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@moviako.com
Phone: +1 205-547-3123
Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)
We typically respond within 1–2 business days.