Welcome to the Moviako FAQ page!
Here you'll find clear answers to the questions our customers ask most often. If you need more help, our support team is always happy to assist you.
Question #1: How long does it take to receive my order?
Answer:
Our estimated delivery timeframes are:
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Handling Time: 1–2 business days
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Transit Time: 6–8 business days
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Estimated Delivery: 7–10 business days
More details are available in our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes — all orders shipped within the United Kingdom include free shipping.
Question #3: Where is Moviako located?
Answer:
Moviako is a lighting and home décor brand operating from the US, with shipping exclusively available within the United Kingdom.
Question #4: What if my product arrives damaged or faulty?
Answer:
If your item arrives defective or damaged, we will replace it at no cost.
Please contact us within 30 days. See our Return Policy for full details.
Question #5: Can I cancel my order?
Answer:
Yes — we offer a 24-hour cancellation window after the order is placed.
Question #6: What is your return policy?
Answer:
We offer an easy, customer-friendly return process.
Full details are available on our Return Policy page.
Question #7: When will I receive my refund?
Answer:
Refunds are processed after we receive and inspect your returned item.
Most refunds appear on your original payment method within 7 business days, depending on your bank.
Question #8: Do your products come with a warranty?
Answer:
Yes — every purchase is covered by a 30-day warranty.
See the Return Policy for more information.
Question #9: How can I contact customer support?
Answer:
You can reach our support team through the Contact Us page or email us directly at support@moviako.com.
Question #10: Do you ship internationally?
Answer:
No — we currently ship only within the United Kingdom.
Question #11: Do you have a physical store?
Answer:
We are entirely online-only, allowing us to offer better prices and a wider selection.
Question #12: Can I place a bulk order for my business?
Answer:
Yes! Contact our support team for business or bulk purchasing options.
Question #13: How do I exchange an item?
Answer:
The full exchange procedure can be found on our Return Policy page.
Question #14: How do I track my order?
Answer:
You can track your shipment anytime on our Order Tracking page.
Contact Information
Store Name: Moviako
Company Name: AHEBUYS LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@moviako.com
Phone: +1 205-547-3123
Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)
We try to reply to all messages within 1–2 business days.